Return & Refund Policy
We strive to ensure a clear and transparent return and refund process for our customers in the USA.
Vantrue products are returned to our warehouse in the United States under separate rules. See the Vantrue Products section below.
Country and Applicability
This return and refund policy applies to orders placed and shipped to customers in the United States of America.
Return Period
Products may be returned within 30 days from the date of order receipt.
Product Condition
Only new products that were unused and remain in their original condition are eligible for return. Products must be returned in their original packaging with all included accessories. Returns are accepted for products with manufacturing defects, as well as products without defects, subject to the specified conditions.
Return Process
Before returning a product, you must contact our customer support team at office@eyeonroads.com. After confirmation, our team will provide instructions for the return. If you return a product because you changed your mind, return shipping is at your expense. If a product is damaged, defective, or not what you ordered, return shipping is covered by the seller. We do not charge a restocking fee.
Vantrue Products
Vantrue-brand products (dash cams and accessories) are returned to our warehouse in the United States. For Vantrue products, the rules below apply instead of the general rules where they differ.
- Return Period: 30 days from the date you receive your order.
- Condition: The item must be unused, in the same condition you received it, and in its original packaging with all included accessories. Proof of purchase (your order number) is required. Free gifts cannot be returned.
- Damaged, Defective, or Wrong Items: Please inspect your order when it arrives and contact us within 24 hours of delivery. A Vantrue product with a quality defect, damaged in transit, or sent in error is refunded in full, and we cover the return shipping.
- Change of Mind: You can return a Vantrue product that is not defective within 30 days. Return shipping is at your expense, and any shipping charges paid on the order are not refunded.
- Return Address: Email office@eyeonroads.com with your order number before sending anything back. We will reply with the address of our US warehouse and return instructions. Please do not send the item to the address on your package, to our office in Poland, or to the manufacturer, as this will delay your refund.
- Tracking Number: Send us a valid tracking number for your return shipment. We cannot process a refund for a return without tracking information.
- Refund: Once your return arrives at our US warehouse and is inspected, we will email you whether the refund is approved. Approved refunds are made to your original payment method within 7 days of receiving the item.
- Exchanges: Return the original item and place a new order for the item you want.
Returns of all other brands should be sent via mail to the following address:
Aleje Jerozolimskie 107
Office 3
02-011 Warszawa
Poland
Refund Processing
After receiving and inspecting the returned product, the refund is processed to the original payment method within 7 days from the date of receipt of the returned item. If you return a product because you changed your mind, shipping charges paid on the order are not refunded. If a product is damaged, defective, or not what you ordered, the full amount is refunded, including shipping.
Damaged or Defective Products
If a product arrives damaged or has a manufacturing defect, please contact customer support immediately upon receiving the order. We will review the claim and provide an appropriate resolution. Damage caused by misuse of third-party accessories or improper installation is not eligible for return or refund.
Order Cancellation
Orders may be cancelled with a full refund if the cancellation has not yet been shipped. If the order has already been shipped, please do not open the package and contact customer support to receive instructions for return.
Product Exchange
Product exchanges are available. To request an exchange, you must return the original product and, after confirmation, place a new order for the desired item.
Contact Information
For any questions regarding returns, exchanges, and refunds, please contact our customer support team at:
Email: office@eyeonroads.com