FAQ
Answers to the most common questions about shipping, returns, payment, and choosing a dash cam. Can't find your answer? Email office@eyeonroads.com.
Shipping
Where do you ship?
We ship only within the contiguous United States: the 48 continental states and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, PO Boxes, or APO/FPO addresses. Full details: Shipping policy.
How much does shipping cost?
Standard shipping is free on orders of $60 or more. Orders under $60 ship for a flat $8. The shipping cost is shown at checkout before you pay.
How long does delivery take?
Delivery takes 5-12 business days in total: 1-2 business days to process your order and 4-10 business days in transit. Orders placed before 11:00 AM EST on a business day ship the same day.
How do I track my order?
After your order ships, you will receive an email with tracking information if the carrier provides tracking.
I ordered two items. Will they arrive together?
Not always. Items can ship in separate packages, so they may arrive a few days apart.
Returns and refunds
What is your return policy?
You can return a product within 30 days from the date you receive your order. It must be new, unused, and in its original packaging with all included accessories. We accept returns of products with and without defects. Full details: Return and refund policy.
Who pays for return shipping?
If you return a product because you changed your mind, return shipping is at your expense, and shipping charges paid on the order are not refunded. If a product arrives damaged, defective, or not what you ordered, we cover the return shipping and refund the full amount, including shipping. This applies to all brands, including Vantrue. We do not charge a restocking fee.
Where do I return a Vantrue product?
Vantrue products are returned to our warehouse in the United States. Email office@eyeonroads.com with your order number and we will send you the warehouse address and return instructions. Please send us the tracking number of your return shipment. Full details: Return and refund policy.
How do I start a return?
Email office@eyeonroads.com before sending anything back. We will confirm the return and send you the return address and instructions. Products sent back without a confirmed return request cannot be accepted.
How fast will I get my refund?
We refund to your original payment method within 7 days of receiving the returned product. For change-of-mind returns, we refund the price of the product, and shipping charges paid on the order are not refunded. Your bank may need a few extra days to show it on your account.
What if my item arrives damaged or defective?
Contact us right away at office@eyeonroads.com and we will make it right. Damage caused by misuse, third-party accessories, or improper installation is not covered.
Can I exchange a product?
Yes. Return the original item and, once the return is confirmed, place a new order for the item you want.
Orders and payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, and Google Pay. All prices and payments are in US dollars, and taxes are calculated at checkout before you pay.
Can I cancel my order?
Yes, you can cancel for a full refund before your order ships. If it has already shipped, please do not open the package and contact us for return instructions.
Choosing a dash cam
Which type of dash cam should I choose?
A front and rear dash cam records the road ahead and behind your car. A 3-channel dash cam adds a cabin camera, which many rideshare drivers use. A 4-channel dash cam adds more cameras for wider coverage around and inside the car. Motorcycle dash cams are built to mount on a bike and handle weather. Browse by type: front and rear, 3-channel, 4-channel, motorcycle.
About us
Who is EyeOnRoads?
EyeOnRoads is an online store that specializes in dash cams for cars and motorcycles. EyeOnRoads is operated by Modigifts sp. z o.o. We sell online only and have no physical retail store.
How can I contact you?
Email office@eyeonroads.com or call +1 510 380 5169, Monday - Friday, 9:00 AM - 6:00 PM EST. We aim to respond to all inquiries within 24 business hours.