Refund policy

This policy applies to orders shipped to customers in the United States.

Vantrue products are returned to our warehouse in the United States under separate rules. See the Vantrue products section below.

Return period

You can return a product within 30 days from the date you receive your order.

Product condition

Returned products must be new, unused, and in their original condition, in the original packaging with all included accessories. We accept returns of products with manufacturing defects and of products without defects.

Vantrue products

Vantrue-brand products (dash cams and accessories) are returned to our warehouse in the United States. For Vantrue products, the rules below apply instead of the general rules where they differ.

  • Return period: 30 days from the date you receive your order.
  • Condition: the item must be unused, in the same condition you received it, and in its original packaging with all included accessories. Proof of purchase (your order number) is required. Free gifts cannot be returned.
  • Damaged, defective, or wrong items: please inspect your order when it arrives and contact us within 24 hours of delivery. A Vantrue product with a quality defect, damaged in transit, or sent in error is refunded in full, and we cover the return shipping.
  • Change of mind: you can return a Vantrue product that is not defective within 30 days. Return shipping is at your expense, and any shipping charges paid on the order are not refunded.
  • Return address: email office@eyeonroads.com with your order number before sending anything back. We will reply with the address of our US warehouse and return instructions. Please do not send the item to the address on your package, to our office in Poland, or to the manufacturer, as this will delay your refund.
  • Tracking number: send us a valid tracking number for your return shipment. We cannot process a refund for a return without tracking information.
  • Refund: once your return arrives at our US warehouse and is inspected, we will email you whether the refund is approved. Approved refunds are made to your original payment method within 7 days of receiving the item.
  • Exchanges: return the original item and place a new order for the item you want.

How to return a product (all other brands)

  1. Contact our support team at office@eyeonroads.com before sending anything back.
  2. After we confirm your return, we will email you return instructions. If you return a product because you changed your mind, return shipping is at your expense. If the product is damaged, defective, or not what you ordered, we cover the return shipping.
  3. Returns of all other brands should be sent by mail to the following address: Aleje Jerozolimskie 107, Office 3, 02-011 Warszawa, Poland.

Products sent back without a confirmed return request cannot be accepted.

Refunds

After we receive and inspect the returned product, we refund the price of the product to your original payment method within 7 days of receiving it. If you return a product because you changed your mind, shipping charges paid on the order are not refunded. If the product is damaged, defective, or not what you ordered, we refund the full amount, including shipping. We do not charge a restocking fee. Your bank or card issuer may need a few extra days to show the refund on your account.

Damaged, defective, or wrong items

Please check your order when it arrives. If a product is damaged, defective, or not what you ordered, contact us right away and we will make it right. Damage caused by misuse, third-party accessories, or improper installation is not covered.

Order cancellation

You can cancel your order for a full refund before it ships. If it has already shipped, please do not open the package and contact us for return instructions.

Exchanges

To exchange a product, return the original item and, once the return is confirmed, place a new order for the item you want.

Contact

Email: office@eyeonroads.com
Phone: +1 510 380 5169
Support hours: Monday - Friday, 9:00 AM - 6:00 PM EST